Aaditya Tiwari
2 min readJul 11, 2021


✅ SaaS, an abbreviation for Software-as-a-Service, is the new way of distributing and selling software. It is based on the cloud, so there is no need for the physical distribution of the software.

✅CRM(Customer Relationship Management) for business involves establishing a better relationships with customers which helps the business to grow and flourish

✅ The difference between Salesforce Classic and Salesforce Lightning is the user interface. The latter provides its users with a much better user experience.

✅ To create a developer account in salesforce

These steps are required :

>Go to

>Now click Sign Up

>Fill all details with valid Email Address

>An Email will be sent to your Email Address

>Click the link provided in the Email and set a password.

>Now you are able to log in with a salesforce developer account.

>Go to

>Enter your Username and Password click on log in.

> click on the new lightning app

✅ Tabs are objects like a form(class). Utilities refer to additional features like chat, recent items, etc.

✅ Visit and signup for the trail and start using Salesforce, Steps of all the tasks are given there just follow along with the steps and that’s it.

✅, allows admins and developers to create websites and applications into the main application. platform is the world’s first Platform as a Service(PaaS)provided by which enables developers to create and delivery any kind of Application without using any software in the cloud.

✅ Heroku is a cloud service platform whose popularity has grown in recent years. Heroku is so easy to use that it’s a top choice for many development projects.

✅ The Salesforce Marketing Cloud (ExactTarget) Fuel REST API is lightweight, easy to use, and on its way to full maturity. Development teams are choosing to leverage it more frequently.

✅ The Lightning Component framework is a UI framework for developing single-page applications for mobile and desktop devices.

✅ A CRM tool lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location and make information about every customer interaction available to anyone at your company who might need it.

✅ Operational CRM is made up of 3 main components: sales force automation, . in relational intelligence is a sign that firms still see customers.

✅ Explain marketing cloud basics

Marketing Cloud connects discrete interactions, from any channel, on the customer’s terms. It unites customer data with customer behaviors in real-time to create more intelligent communications and interactions that respond to and anticipate customer needs.

✅ Customer success platform is used by businesses to ensure, through interactions with the company, customers achieve the outcome that enterprises anticipate them to reach as they use the product.

✅ We get many functionalities with the trailblazer app such as a Database to organize data, Security for protecting data, Business logic to carry out particular tasks under certain conditions, a User interface to expose data and functionality.